Privacy Policy
This policy describes what data the Vectra Connect service processes, why that data is needed, and how the user can contact support with questions about data processing.
1. General provisions
Vectra Connect provides a digital service for managing a subscription, connections, devices, and referral and partner features. By using the service, the user confirms that they have read this policy.
Support for questions about the service and data processing is available via Telegram: @VectraConnect_support_bot.
2. What data may be processed
- Telegram account identifiers, or web account identifiers if the user signs in through the website;
- name, username, email and other data that the user provides when registering, paying or contacting support;
- information about the subscription, plan, validity period, number of devices, promo codes, bonuses and referral credits;
- technical data: device type, information about connected devices, identifiers used to limit the number of devices, the IP address of the request, error events and diagnostic logs;
- information about connections to the service's servers: the IP addresses from which devices connect, data about the connection network (provider; network type: home, mobile, server, VPN or Tor), connection times and traffic volume — to count devices against the plan limit, operate the service and detect abuse;
- information used to assess the risk of abuse at registration: the approximate age of the Telegram account, the type of network from which the registration was made, and whether the Telegram ID appears in publicly available spam and abuse lists;
- payment information needed to confirm a payment or a refund, or to reconcile a payment's status. Bank card and account data are processed by the payment provider; Vectra Connect does not store the full card number, the account number or the CVV. When auto-renewal is enabled, the technical subscription identifier and the frequency and status of regular charges, received from the payment provider, are processed.
3. Purposes of processing
- creating and maintaining the user's account;
- providing access to the subscription and the service settings;
- processing payments, renewals, bonuses, refunds and support requests;
- preventing abuse, technical errors and unauthorized use of the account;
- improving the quality of the interface, the stability of the service and user support;
- complying with legal requirements and fulfilling obligations to the user.
4. Legal grounds
Data is processed to perform the Terms of Service, to handle the user's requests, to fulfill legal obligations and to ensure the security of the service, and on the basis of the user's consent where such consent is required.
5. Data storage and protection
Data is stored for as long as necessary to operate the service, fulfill obligations to the user, carry out accounting and technical reconciliation, resolve disputes and comply with legal requirements.
Vectra Connect applies organizational and technical protection measures, restricts access to data and does not make users' personal data publicly available.
6. Transfer to third parties
Data may be transferred to payment providers, authorization services, hosting providers, services that check IP addresses and Telegram IDs (to determine the network type and detect abuse), and analytics and technical contractors, only to the extent necessary to operate Vectra Connect, support the user, process payments or comply with legal requirements.
7. Cookies, localStorage and technical identifiers
The service may use cookies, localStorage, sessionStorage and similar technologies to save the authorization state, the selected device, the onboarding status, technical settings and diagnostic events.
8. User rights
The user may contact support to request information about the processing of their data, to correct inaccurate data, to withdraw consent where applicable, or to request deletion of data if its further storage is not required by law or by the service's obligations.
9. Changes to the policy
The policy may be updated. The current version is posted on this page. Continued use of the service after updates are published means agreement to the new version.
10. Contacts
For all questions related to the service and data processing, contact support: @VectraConnect_support_bot.